ANALISIS PENGUKURAN KINERJA DENGAN MENGGUNAKAN BALANCE SCORECARD
DOI:
https://doi.org/10.26418/apssai.v2i2.44Keywords:
Balanced scorecard, Kinerja rumah sakit, Studi kasusAbstract
Rumah Sakit Umum Daerah (RSUD) “MDj” adalah rumah sakit milik pemerintah yang bertujuan untuk meningkatkan pelayanan kepada masyarakat. Rumah sakit membutuhkan kinerja yang baik untuk mencapai tujuan. Penelitian ini bertujuan untuk menganalisis kinerja RSUD “MDj” dengan menggunakan balanced scorecard dari perspektif keuangan, pelanggan, proses bisnis internal serta pembelajaran dan pertumbuhan pada tahun 2019-2021. Penelitian ini merupakan penelitian kualitatif dengan bentuk studi kasus. Hasil penelitian menunjukkan bahwa perspektif keuangan untuk rasio aktivitas dikategorikan tidak sehat. Perspektif pelanggan serta pertumbuhan dan pembelajaran dikategorikan sangat sehat. Perspektif bisnis internal dikategorikan tidak ideal karena berada di bawah standar Kementerian Kesehatan Republik Indonesia.
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